Common Questions
FAQ
Everything researchers need to know about ordering, verification, and compliance.
What does "research use only" mean?
All peptides sold by NolaStar are intended exclusively for in vitro and in vivo laboratory research by qualified scientists. They are not approved for human or veterinary consumption, and are sold under the understanding that they will be used in controlled research environments only.
How do I download a Certificate of Analysis?
Every product listing on NolaStar.net includes a downloadable COA for the current batch. The COA includes HPLC chromatogram, mass spectrometry confirmation, endotoxin results, and the full batch ID. You can download it before purchasing.
Do you offer institutional or volume pricing?
Yes. We offer institutional accounts for universities, CROs, and private laboratories with special pricing tiers, documentation support, and priority fulfillment. Use the contact form to inquire.
How are peptides stored and shipped?
All peptides are lyophilized (freeze-dried) for stability during shipping. Orders are fulfilled within 48 hours from our US domestic facility. Cold-chain shipping is available on request for temperature-sensitive compounds.
What is your purity guarantee?
We guarantee 99%+ purity on all Gold Standard batches, independently verified by third-party US labs. If a batch tests below specification, it is not released for sale. Full HPLC results are included in every COA.
What shipping options are available?
We offer standard USPS, UPS, and FedEx options. Free shipping is included on all orders $150 and above within the United States. Most orders ship within 48 hours of placement.
Can I return or exchange a product?
Due to the nature of research chemicals, we accept returns or exchanges only for products that are defective or do not match their COA specifications. Please contact us within 7 days of receipt. Full details on our Refund Policy page.